Help & FAQs

Our products are shipped from China. The shipping time for economy shipping is about 15-20 days, and only 5-7 days for expedited shipping.

1. In order to provide you with a satisfying shopping experience, we implement strict quality control for all our products. All items are custom-made to order, with a standard production time of 3-4 weeks. You can select the rush production option when placing your order, and we will process your order as a priority with a production cycle of only 5-7 days.
2. Economy shipping takes approximately 15-20 days, while express shipping takes only 5-7 days.

We have two shipping ways for you to choose from.

1. One is economy shipping, which takes about 15-20 business days.
2. The other is expedited shipping, which takes about 5-7 business days.

Most of our products do not incur extra customs duty, as it is included in the shipping cost. However, each country has different standards for customs duties. For more details, please contact us at  service@lvlvs.com

1. Economy Shipping
   • For US customers: A flat shipping rate of $15 applies to orders under $199, and free shipping is available for orders over $199.
   • For international customers outside the US: The shipping fee is $20 per item.
2. Expedited Shipping
   Shipping cost is $35 per item for US orders and $50 per item for international orders.

You can check our Shipping Policy page for more detailed information.

For the sake of smooth transportation, we do not recommend that you provide PO Box APO/FPO military addresses when placing an order.

We can change the shipping address for you before the package is shipped. But once the package is sent, we are afraid it will be too late.
So we suggest you check your order information after you place your order.

If the order is still in production, it will not be updated until the production is completed.
For orders already on the way, it is common for tracking information to remain stagnant for several days, particularly as the package undergoes customs procedures or is in transit.

We offer shipping services to a wide range of countries, including the USA, UK, Canada, Australia, Italy, France, Germany, Ireland and New Zealand. If you need delivery to other regions, please feel free to contact our customer service at service@lvlvs.com.

Please click here to learn more about the return policy & exchange policy.

We apologize, but custom size dresses are generally non-returnable.
We understand that finding the perfect fit is important. While we generally cannot accept returns for custom size dresses, we are here to help ensure your dress fits beautifully.
To assist you, please refer to our measurement guide before placing your order. If you have any questions or need further assistance, feel free to reach out to our customer support team.

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours at service@lvlvs.com with your order number and photo proof.
We’ll respond quickly to your request and either send you a replacement or issue a refund.

1.The products must be in their original packaging with all tags attached.
2.Contact us at service@lvlvs.com with your order number and the reason for return and the photos of the product you received.
3.When received the returned package, we will check the package’s conditions.
4.Once confirmed, our customer service will deal with it for you.

1. If the order is canceled before shipment, we will process the refund after receiving your cancellation request.
2. 2.If it is a return order, we will process the refund after receiving the returned package. Whether it’s cancellation or return, once the refund is processed on our end, we will email you a confirmation.
3. 3.Also, it usually takes 0-15 business days for the refund to be credited to your account, depending on your bank or payment service.

Please note: The processing speed of your bank is beyond our control. For detailed information, please contact your bank.

If the amount of refund you received is incorrect, please contact us at service@lvlvs.com with a screenshot of the refund you received. We will check as soon as possible to find out what caused the error and correct it.

I’m sorry to hear that this dress doesn’t fit you. Generally speaking, we suggest you modify it in your local tailor’s shop. If it can’t be modified, in order to save time, we suggest you contact us at service@lvlvs.com with a return request.
Then, you can make a new order and choose the dress you want. However, please note that shipping fees, rush order fees will not be refunded. And we do not take the responsibility for return and exchange shipping fees.

You can use PayPal or a credit card to pay for your order. We take your security very seriously, therefore your details are safe with us.

1.Find the product you like and choose the size and color. Then click “Add to Cart” to enter the checkout page.
2.Fill in the shipping address and click “continue” after verification.
3.Choose the shipping method – economy or expedited shipping.
4.Choose the payment method – PayPal.
5.Log into your PayPal account and enter your payment information. Click “Pay Now”.

Generally speaking, only when the payment is completed can your order be placed successfully. If your order is in the status of payment pending, we will not receive your order.

Generally speaking, this may be caused by the network. We suggest you log out and close our website page. After a while, log in again with another browser. If it still doesn’t work, please contact us at service@lvlvs.com.

Generally speaking, we suggest you place an order on the website.
But if these payment methods on the website don’t work, please contact service@lvlvs.com.

I’m sorry, we don’t support Western Union payment at the moment. We suggest you pay with PayPal or a credit card. Sorry for the inconvenience.

On our website, there is a Size Chart on the page of each dress. We suggest that you check the size chart carefully before placing an order and choose the standard size closest to your size.
Please note that our sizes are divided into US Size, EU Size, and UK Size. Please choose the size according to your actual situation to avoid the wrong selection.
If there is no standard size matching you on the size chart, we are willing to customize it for you for free. As long as you measure according to the measurement method on the website, the dress will fit.
If you are not sure whether your measurement is accurate, please contact us at service@lvlvs.com and we will help you.

Yes, we offer free customization services for our customers. To select a custom-size dress, simply click the “custom size” button on the product pag. Detailed measurement instructions will be provided. Follow these instructions to measure yourself and enter your measurements.

1.To find the products you want, utilize the categories in the website’s navigation bar or the sidebar filters. For example, you can filter by color, fabric, hemline, back detail, price, and other dimensions. Simply select your preferences in the specific categories while browsing, and you’ll quickly find the dress you want.
2.You can also search by the product name or SKU on the website.

We apologize, but we do not currently provide color swatches. If you have any questions about colors, please feel free to contact us at service@lvlvs.com any time . Our customer service staff will be happy to answer your questions.

Currently, we only offer online services and do not have a physical store. Please rest assured that our quality, style, and service are consistent with what you see on our website.
If you have concerns about sizing, we offer a free customization service. For concerns about color, please feel free to contact us at any time.
If you have any questions, please contact us at service@lvlvs.com. We will respond to you as soon as possible.

Thank you for loving our products. The production method of each dress is different.
In order to ensure the effect, we suggest you contact us at service@lvlvs.com before placing an order, and we will check with the factory and get back to you as soon as possible.

We strive to ensure the colors on our website match the actual items.
However, variations in camera resolution and monitor settings may cause slight differences between the photos and the actual fabric.

If you didn’t receive an order confirmation email, it could be due to:
1.Incomplete payment.
2.Incorrect email address.
3.Email in spam/junk folder.
If you’ve verified these details and still haven’t received the email, please contact us at service@lvlvs.com.

1.Find the product you like and choose the size and color. Then click “Add to Cart” to enter the checkout page.
2.Fill in the shipping address and click “continue” after verification.
3.Choose the shipping method – economy shipping or expedited shipping.
4.Choose the payment method – PayPal or credit card.
5.Fill in the account information and click “pay now” after verification.
You will receive an order confirmation email after successful payment. Please check the order information carefully. If you have any questions, please feel free to contact us at service@lvlvs.com

1.If you have already registered an account on our website, click “sign up / log in” to access your account. Then click “my orders” to track it.
2.If you haven’t registered an account on our website, you just need to click – “ Order Tracking” – enter your payment email and order number to track.

“Processing” means your order is being tailored. Once your dresses are ready, we will ship them soon. Please do not worry.

1.If you have registered an account on our website but have not placed an order, you can click “sign up/ log in” – “login” – “my account” – “address book” to edit an existing address or to add a new one.
2.If you have already placed an order, please contact us at service@lvlvs.com with your correct address.

If your order has been shipped, it cannot be canceled.
If your order has not been shipped, please contact us at service@lvlvs.com with a cancellation request.

Sorry for the inconvenience. Since our products are made to order, we need some days to manufacture them and several days to ship them.
Generally speaking, the standard production time is 3-4 weeks, while rush service can cut the time to just 5-7 days. The shipping time for economy shipping is about 15-20 business days, and only 5-7 days for expedited shipping.

Yes, we offer dropshipping. If you are interested in this program, please contact us at service@lvlvs.com.

If you are interested in wholesale purchases, please contact us at service@lvlvs.com before placing your order. We will provide a special discount based on your specific situation.

1.Choose the product you like, choose the size and color. Then click “Add to Cart” to enter the checkout page.
2.Click “Enter discount code” on the right side of the checkout page – enter your exclusive promo code – click “Apply”.
3.Then your discount will be added to the total price.

Sorry, you could only use one discount code in one order.