Thank you for choosing LVLVS.
This Shipping Policy explains how orders are processed, produced, shipped, and delivered. We encourage customers to review this page before placing an order so they understand our production timelines, shipping options, and delivery estimates.
The estimated time to receive an order consists of two parts:
Both timelines should be considered when planning for an event or special occasion.
LVLVS currently ships to customers in:
If your country is not listed, please contact our Customer Support team before placing an order. Shipping availability varies depending on destination and carrier service.
Before production begins, every order is reviewed to verify important information, including:
If additional information is required, our Customer Support team will contact you using the email address provided during checkout.
Many LVLVS dresses are prepared after an order has been confirmed.
Estimated production time:
| Service | Estimated Production Time |
|---|---|
| Standard Production | 3–4 weeks |
| Rush Production (available on selected products) | 5–7 business days |
Rush production availability depends on the product and production capacity.
If Rush Production is available for your order, the option will be displayed during checkout.
Before shipment, every order goes through a final inspection that may include:
The purpose of this inspection is to help ensure the product is prepared for shipment according to our quality standards.
LVLVS works with established international shipping carriers.
Depending on destination and shipping service selected, your order may be delivered by:
The final carrier is selected based on destination, shipping method, and operational requirements.
| Country | Shipping Method | Estimated Transit Time | Order Value | Cost |
|---|---|---|---|---|
| United States | Economy | 15-20 business days | $199 and more | FREE |
| Under $199 | $15 | |||
| Expedited | 5-7 business days | All order values | $35 | |
| Others | Economy | 15-25 business days | All order values | $20 |
| Expedited | 5-10 business days | $50 |
Note:Shipping rates displayed during checkout are the final shipping charges before any applicable customs duties or import taxes imposed by the destination country.
Estimated transit times begin after your order has completed production and has been handed to the shipping carrier.
Actual delivery dates may vary due to factors including:
Delivery estimates are not guaranteed delivery dates.
Customers are encouraged to place orders well in advance of important events.
When your order has been shipped, you will receive a shipping confirmation email containing:
Tracking information normally becomes available within approximately 24 hours after shipment.
Customers may monitor shipment progress using the Track Your Order page on our website.
If tracking information has not updated after 48 hours, please contact Customer Support and we will assist in verifying your shipment.
Customers should carefully review their shipping address before completing checkout.
If an address correction is required, please contact us as soon as possible.
Address changes may not be possible after production has begun or after the order has been shipped.
Additional shipping fees may apply if a shipment must be redirected because of an incorrect address provided during checkout.
International shipments may be subject to customs duties, import taxes, or brokerage fees required by the destination country.
These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated.
LVLVS does not control these charges and cannot estimate their amount.
Although we work to ship every order as quickly as possible, occasional delays may occur.
Common reasons include:
If your shipment experiences an unusual delay, our Customer Support team will work with the shipping carrier to investigate the shipment status.
If tracking indicates that your shipment has been lost during transit, we will work with the shipping carrier to investigate.
If the shipment is officially confirmed as lost by the carrier, LVLVS will provide an appropriate resolution, which may include:
If your package arrives damaged, please contact us within 48 hours of delivery.
To help us review your request, please provide:
Each request is reviewed individually.
If a shipment is refused by the recipient without prior authorization from LVLVS, additional shipping, return shipping, customs, or handling charges imposed by the carrier may be deducted from any eligible refund.
For cancellation eligibility, please refer to our Return & Refund Policy.
Production begins shortly after order confirmation.
Because many products are prepared after purchase, cancellation options become limited once production has started.
If you have any questions regarding shipping, delivery estimates, tracking, or production timelines, please contact our Customer Support team.
Email
service@lvlvs.com
Business Hours
Monday – Friday
9:00 AM – 5:00 PM (EST)
Average response time:
Within 24 business hours.
Q: Does delivery time include production?
A: No. Estimated delivery time refers only to shipping transit. Production time should be added when estimating your total delivery date.
Q: Can I choose my shipping carrier?
A: No. The carrier is selected based on destination and operational requirements.
Q: Do you ship to PO Box APO/FPO military addresses?
A: For the sake of smooth transportation, we do not recommend that you provide PO Box APO/FPO military addresses when placing an order.
Q: What happens if customs delays my shipment?
A: Customs processing is managed by the destination country's customs authority. Although we monitor shipments whenever possible, customs clearance times are outside our control.
Q: Can I upgrade shipping after placing an order?
A: Please contact Customer Support as soon as possible. Shipping upgrades may be available if production has not yet been completed.
