CONTACT US

  • Email Service@lvlvs.com
  • Customer Service Monday–Friday
    9:00 AM–5:00 PM (EST)
  • Response Time Most inquiries answered within 24 business hours
  • Order Support Please include your order number for faster assistance
  • Help Center Shipping Policy Return Policy FAQ Size Guide

We're Here to Help

Whether you have a question before placing an order or need assistance after your purchase, the LVLVS Customer Support Team is here to help. Our goal is to provide clear information, timely responses, and helpful solutions so you can shop with confidence. If your question is covered in one of our Help Center pages, we also recommend reviewing our Shipping Policy, Return & Refund Policy, Size Guide, or FAQ for the quickest answer.

Customer Support

Our support team can assist with a wide range of questions, including:
  • Product information
  • Size and fit guidance
  • Order status
  • Shipping updates
  • Tracking assistance
  • Return and refund requests
  • Exchange eligibility
  • Payment questions
  • General inquiries
If you are contacting us about an existing order, please include your order number to help us respond more efficiently.

Contact Information

Customer Support Email service@lvlvs.com

Customer Service Hours

Monday – Friday 9:00 AM – 5:00 PM (EST) Closed on major public holidays.

Average Response Time

We aim to reply to most email inquiries within 24 business hours. During peak shopping seasons or holidays, response times may be slightly longer. We appreciate your patience and will respond as quickly as possible.

Before You Contact Us

Many common questions can be answered immediately through our Help Center.

Shipping Questions

For estimated processing times, shipping methods, delivery timeframes, and order tracking information, please visit our Shipping Policy.

Shipping Questions

If you would like to return an eligible item or learn more about our return requirements, please review our Return & Refund Policy before submitting a request.

Sizing Assistance

Each product page includes a size chart and measurement information. If you're unsure which size to choose, contact us before placing your order and include:
  • Your height
  • Bust measurement
  • Waist measurement
  • Hip measurement
Our team will do our best to recommend the most suitable size based on the information you provide. Size recommendations are provided as guidance and cannot guarantee fit, as individual preferences and body proportions vary.

Order Tracking

If your order has been dispatched, kindly prepare the following details:
  • Order number
  • Full name
  • Email address linked to your purchase
You may either look up your shipment on the Track Your Order page independently or send the above information to our support team for faster order lookup.

Contact Form

Frequently Asked Topics

I haven't received my order confirmation email.

Please check your spam or junk folder first.

If you still cannot find the confirmation email, contact our support team and provide the email address used when placing your order.

Can I change my shipping address?

Address changes may be possible before an order enters production or shipment.

Please contact us as soon as possible after placing your order.

Can I cancel my order?

Cancellation requests are handled according to our Order Cancellation and Return Policy.

Please contact customer support promptly if you wish to request a cancellation.

I received the wrong item.

If you receive an incorrect product, please contact us within the timeframe described in our Return & Refund Policy and include photographs of the item received.

I received a damaged item.

If your order arrives damaged, please contact us promptly with photographs showing the issue so we can review your request and provide appropriate assistance.

Business Information

Brand
LVLVS Business Type
Online Women's Fashion Retailer Primary Products
Women's Occasion Dresses & Accessories Service Regions
United States/Canada/United Kingdom/Australia/Selected European Countries Business Name
Judy Fashion LLC Registered Country
United States Registered Address
30 N Gould St Ste R
Sheridan, WY 82801
United States

Our Commitment

We value clear communication and transparent customer service. Whether you are shopping for your first homecoming dress or preparing for another special occasion, we strive to provide accurate product information, responsive support, and a smooth shopping experience from checkout through delivery. Thank you for choosing LVLVS.