Last Updated: July 24, 2026
Thank you for shopping with LVLVS.
We want every customer to have a clear understanding of our return and refund procedures before placing an order. Please read this policy carefully, as it explains which items may be returned, how refunds are processed, and the situations in which returns or cancellations may not be available.
Many LVLVS dresses are prepared after an order has been confirmed. Because production begins specifically for your order, certain limitations apply to cancellations, exchanges, and returns.
Eligible items may be returned only when all of the following conditions are met:
Returns sent without prior authorization may not be accepted.
The following products are not eligible for return or refund because they are produced according to customer specifications or cannot reasonably be resold:
Choosing the correct size is the customer's responsibility.
Each product page includes a size chart and measurement guide to help customers select the most appropriate size before ordering.
If you are uncertain about sizing, we strongly encourage you to contact our Customer Support team before placing your order. We are happy to provide sizing recommendations based on the measurements you provide.
Because many LVLVS dresses begin production after an order is confirmed, returns or refunds requested solely because the selected size does not fit are not accepted.
This policy does not apply if:
LVLVS does not currently offer direct product exchanges.
If you wish to receive a different size, color, or style after receiving your order, please place a new order for the desired item.
If your original purchase qualifies for return under this Return & Refund Policy, you may submit a separate return request for that order.
This approach helps reduce waiting time and allows replacement orders to enter production as quickly as possible.
If your purchase qualifies for return, please follow these steps:
Step 1
Contact Customer Support at:
service@lvlvs.com
Please include:
If your request involves a product issue, please also provide clear photographs.
Step 2
Our Customer Support team will review your request.
If the return is approved, we will provide:
Please do not return items without receiving authorization.
Step 3
Ship the item within 7 business days after receiving return approval.
We recommend using a shipping service that provides tracking information.
Please send us the tracking number once your package has been shipped.
Return shipping responsibility depends on the reason for the return.
| Return Reason | Return Shipping | Restocking Fee |
|---|---|---|
| Wrong item shipped by LVLVS | Paid by LVLVS | None |
| Verified manufacturing defect | Paid by LVLVS | None |
| Verified quality issue | Paid by LVLVS | None |
| Customer changes mind | Customer | 15% |
| Customer ordered the wrong size | Not eligible for return | N/A |
| Customer no longer wants the item | Customer | 15% |
Original shipping charges, expedited shipping fees, and rush production fees are non-refundable unless otherwise required by applicable law.
International customers are responsible for any customs duties, taxes, or import charges related to return shipments.
Once the returned item has been received and inspected, we will notify you of the outcome.
If your refund is approved:
If you receive:
Please contact us within 48 hours after delivery.
To help us review your request, please provide:
Each case is reviewed individually.
If the issue is confirmed to be caused by LVLVS, we will provide an appropriate resolution, which may include repair, replacement, or refund depending on the circumstances.
We make every effort to display product colors and details as accurately as possible.
However, slight differences may occur because of:
Minor variations that do not affect the overall appearance or intended use of the product are not considered manufacturing defects.
If you need to change your order, please contact Customer Support as soon as possible.
Requests submitted within 24 hours after payment confirmation are generally processed without additional charges.
Once production has begun, modifications may no longer be possible.
Because many LVLVS dresses enter production shortly after an order is confirmed, cancellation options depend on production status.
| Cancellation Time | Refund |
|---|---|
| Within 24 hours after payment | Full refund |
| After 24 hours, before production begins | Refund minus a 15% processing fee |
| After production begins | Refund minus a 50% processing fee |
| After shipment | Not eligible for cancellation |
Please do not send returned items to the business registration address or any address shown on the package.
The correct return address will be provided only after your return request has been approved.
Returns sent without authorization may delay processing or be refused.
LVLVS is operated by Judy Fashion LLC, a company registered in the United States.
Registered business address:
Judy Fashion LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Please note:
This address is used for business registration purposes only and is not a return processing location.
Approved return addresses will be provided separately by our Customer Support team.
If you have questions about returns, refunds, or your order, our Customer Support team is happy to assist.
Email
service@lvlvs.com
Customer Service Hours
Monday – Friday
9:00 AM – 5:00 PM (EST)
Average response time:
Within 24 business hours
Q: Can I return a dress if I ordered the wrong size?
A: No.
Because sizing is selected by the customer and each product page includes a detailed size chart, returns requested solely because the selected size does not fit are not accepted.
If you need sizing assistance before placing an order, please contact Customer Support.
Q: Can I exchange my dress for another size?
A: LVLVS does not currently provide direct exchanges.
If you need another size, color, or style, please place a new order.
If your original purchase qualifies under this policy, you may submit a separate return request.
Q: Can I return a custom-size dress?
A: No.
Custom-size dresses are produced according to the measurements provided by the customer and cannot be returned or exchanged.
Q: Who pays for return shipping?
A: If the return is approved because of a verified quality issue or an error by LVLVS, return shipping costs will be covered by LVLVS.
For eligible returns requested for other approved reasons, return shipping costs are the customer's responsibility.
Q: How long does a refund take?
A: Approved refunds are generally processed within 3–7 business days, although your bank or payment provider may require additional time to post the refund to your account.
