Política de reembolso

Thank you for shopping at lvlvs.com. We want you to be completely satisfied with your purchase. This policy outlines our return, exchange, and refund procedures to ensure a fair and transparent process for all customers.

Last updated: May 9, 2026

Eligibility for Returns & Exchanges

Return Conditions

To be eligible for a return or exchange, items must meet the following requirements:

  • Unworn, unwashed, unaltered, and undamaged
  • Clean and free of lint, hair, and stains
  • All original tags and packaging attached

We reserve the right to refuse returns that do not meet these conditions. If a return is refused due to unacceptable condition, we will notify you and offer to return the item to you at your expense.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • Custom size dresses (including any size modifications)
  • Custom color or custom design dresses
  • Purchased try-on dresses
  • Fabric swatches and fabric by the yard

Return Window

All return requests must be initiated within 14 calendar days of receiving your order. Requests submitted after this period will not be accepted.

Return Process & Fees

How to Initiate a Return

  1. Contact our customer service team at service@lvlvs.com with your order number and reason for return
  2. Include clear photos of the item if you are returning due to a quality issue, size discrepancy, or wrong item
  3. Once your return request is approved, we will provide you with the official return address and further instructions
  4. Ship the item within 3-7 business days of receiving the return address and provide us with the tracking number

Return Fees

Fees vary depending on the reason for return:

Return Reason Restocking Fee Return Shipping Cost
Seller error (wrong item, quality defect, size discrepancy) None Covered by Lvlvs
Customer change of mind (wrong size ordered, don't like the style) 15% of the item price Paid by customer

Important Notes:

  • Original shipping fees and rush production fees are non-refundable
  • International customers are responsible for any customs duties or taxes associated with return shipments
  • If a returned item is seized by customs, the customer is responsible for all associated fees

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 3-7 business days. Refunds will be issued to the original payment method used for the purchase.

Please note that depending on your bank or credit card provider, it may take an additional 3-5 business days for the refund to appear in your account.

Order Changes & Cancellations

Order Changes

If you need to make changes to your order (such as size, color, or shipping address), please contact us at service@lvlvs.com within 24 hours of payment confirmation.

  • Changes made within 24 hours are free of charge
  • Changes to standard size dresses made after 24 hours will incur a 15% processing fee
  • Custom size or custom design dresses cannot be changed after 24 hours

Order Cancellations

  • Cancellations made within 24 hours of payment confirmation: Full refund
  • Cancellations made after 24 hours but before production begins: 85% refund (15% processing fee)
  • Cancellations made after production has begun: No refund
  • Cancellations are not allowed once an order has been shipped

Product Issues

If you receive a defective, damaged, or incorrect item, please contact our customer service team within 48 hours of delivery with:

  • Your order number
  • Clear photos of the issue
  • Photos of the original packaging

We will review your claim within 24 business hours and work with you to resolve the issue, which may include a replacement, repair, or full refund.

Color & Craftsmanship Notes

All products are photographed using actual items. However, slight color variations may occur due to differences in monitor displays and lighting conditions.

We continuously improve our craftsmanship based on customer feedback. If you receive an item that differs significantly from the product description or photos, please contact us to discuss a resolution.

Important Information

Return Address: We will provide you with the official return address once your return request is approved. The address listed below is our registered business address and cannot be used for returns.

Judy Fashion LLC
30 N Gould St Ste R, Sheridan, WY 82801, United States

Related Policies

Contact Us

If you have any questions about our refund policy, please contact our customer service team at service@lvlvs.com. We are available Monday-Friday, 9:00 AM - 6:00 PM EST and will respond to all inquiries within 24 business hours.